A search page
“Here are ten things that might help.”
- Returns links and leaves the sequence to staff
- Hides which facts changed the answer
- Makes currency and authority hard to judge
For NZ care & support teams
A path, not a search page.
Spur turns a complex support question into the next right step, the evidence behind it, and the hand-offs that follow — so your team can move a case forward without relying on memory.
Staff-facing research · synthetic examples only · no client details
Illustrative staff view
Home support request
01
Confirm entry pointOne required fact is still unknown
NOW02
Prepare evidenceOnly what this step needs
NEXT03
Track the hand-offOwner and actual result stay visible
LATERSourcesNot captured
Expert reviewNot reviewed
FreshnessNot checked
Synthetic journey preview
See the pathway take shape — and recover.
Choose a synthetic scenario. Spur keeps the ordered route, actual handoff result, and evidence state together, then shows what is supported next. This preview demonstrates the interface, not a verified care route.
spur / journey state
01 · Organisation
02 · Synthetic scenario
Use the examples only. Do not enter names, contact details, health information, or case notes.
Checking mapped procedures and evidence state…
The product difference
Search finds pages. Spur moves work forward.
A Spur path
“Do this now. Then this. Stop if this fact changes.”
- Orders the route around the outcome
- Tracks what is known, unknown, done, and next
- Shows source, approval, and freshness on the route itself
- Responds to the handoff’s actual result instead of treating activity as progress
Trust is interface, not fine print
Every route has to earn the right to appear.
Source
Staff can see the authority and exact evidence behind a step — or see that it is missing.
Expert review
Approval is scoped and visible. “Not reviewed” cannot quietly become a trusted answer.
Freshness
Effective dates and review status sit with the route, so stale guidance is withheld rather than guessed.
Actual handoff
The owner, response, and waiting state stay connected so a referral is not mistaken for an outcome.
Unknowns
If a required fact is absent or evidence conflicts, Spur stops and asks. It does not fill the gap.
Workflow research
Bring us one pathway your team dreads.
Together, we’ll map the recurring work, test whether the route and current state are represented correctly, and identify where evidence or human judgement must take over. This is research for a possible future staff-facing pilot, not access to client advice or a promise of onboarding.
01Map the desired outcome, handoffs, actual states, and failure points
02Test what staff believe the current state and next action mean
03Use bounded, non-identifying examples only