Every time a family asks about funding, assessments, or what happens next, someone on your team has to reconstruct the whole path from memory. Spur puts it behind one tool: your team types a situation, gets the route, the eligibility, and the form guidance.
Think of it as your most experienced nurse consultant, encoded into a platform your staff work with every day — every pathway in order, every source cited, and every rule kept current.
Grounded in the support-system pathways people actually navigate — health and needs assessment (NASC), funding and allowances, carer support, equipment and modifications — sourced, cited, and kept current as the rules change.
Every care provider carries the system in someone's head. When a client asks about funding, eligibility, or the next step, your most senior staff reconstruct the path from memory — while the rest of the team, and every family, waits or gets it wrong. That knowledge is your product, and right now it doesn't scale.
Your best people answer the same eligibility and process questions every week, instead of doing the work they're trained for.
When the senior nurse or coordinator is unavailable, no one has the route off the top of their head. Quality depends on who's on shift.
Respite funding, carer income support, equipment, transport — the money is there. Families just don't know to ask in the right order, and neither does new staff.
Funding reform, eligibility changes, regional variation. Knowledge that was right last year quietly goes stale — and no one has time to re-learn it.
Spur is a staff tool, not a chatbot. We take the expertise your senior people carry in their heads and encode it into a verified system graph — the ordering, the gatekeepers, the shortcuts, the traps. Your team works it instead of working from memory.
Care-system navigation knowledge — support assessments, funding streams, referrals, reviews, financial arrangements — structured into ordered, verified pathways with sources.
Type a family's situation, get the route, eligibility, and form guidance. Configure it to your region, your specialities, and your intake process — staff start with a head start, not from zero.
Every answer is a step-by-step path: who handles it, what to bring, what to skip, and where the information comes from. Your seniors verify it; everyone benefits from it.
A client situation comes in; your team types it and gets the path — ordered steps, the right agency, eligibility, what to bring, what to skip. No reconstructing from memory.
Staff stop reconstructing pathways from memory. The route, eligibility, and forms are there in seconds — so clients get answered instead of 'let me check and get back to you.'
Every pathway cites the agency and the rule it rests on. When funding policy changes, the knowledge updates — you're not relying on memory.
New staff and subcontracted carers give the same accurate answer your most senior nurse or coordinator would give — on any shift, in any region.
New team members come up to speed without a year of shadowing. The system knowledge lives in the tool, not in the one person who happens to know.
Your most experienced people spend their hours on complex cases and client care — not re-answering the same eligibility questions for the fourth time.
Once your team trusts it and the pathways are verified, the same engine can power a self-serve version for families. Start internal; expand when it's earned.
Your staff constantly field questions about funding, entitlements, and assessments. Give every team member the same accurate route your coordinator knows by heart.
You've spent years learning which door to knock on first. Encode that once so the whole team — and your clients — benefit from it, including the cases you can't take on personally.
Occupational therapists, physios, psychologists, counsellors — your clinical work stops at the clinic door, but your clients' questions don't. Give your team a real answer instead of a shrug and a phone number.
Help coordinators and kaimahi guide families through needs assessment (NASC), Individualised Funding, Carer Support and reviews without burning out on repeat questions.
If your team has to answer complex questions — entitlements, processes, financial arrangements — on top of the care they deliver, Spur is the staff tool underneath that.
We're onboarding a small group of NZ care organisations to shape the tool. If your team fields system-navigation questions, we want to hear from you — a conversation first, then a pilot.
Interested? Email hello@spur.fyi — a conversation first, then access when your vertical opens.