Spur encodes expert knowledge of the New Zealand care system — funding pathways, entitlements, referrals, reviews — into an intelligent agent that carries your business's name.
Think of it as your most experienced nurse consultant, encoded into a platform: available to every client, every night, with every pathway in order and every source cited.
Grounded in the support-system pathways people actually navigate — health and needs assessment (NASC), funding and allowances, carer support, equipment and modifications — sourced, cited, and kept current as the rules change.
If you run a private care business, a home support agency, a therapy practice, or a consultancy, your clients arrive exhausted. They've been bounced between agencies, missed entitlements they qualified for, and filled in the wrong forms in the wrong order. Your staff spend hours re-explaining the same pathways.
Needs assessment, home support, carer funding, allowances, equipment — five doors, no map. Most families find the right door last.
Your best people answer the same eligibility and process questions every week, instead of doing the work they're trained for.
Respite funding, carer income support, equipment, transport — the money is there. Families just don't know to ask in the right order.
Funding reform, eligibility changes, regional variation. Knowledge that was right last year quietly goes stale.
Spur is a knowledge platform, not a chatbot. We encode the tacit expertise of experienced practitioners — the ordering, the gatekeepers, the shortcuts, the traps — into a verified system graph. You configure an agent for your business; your clients get a path, not a search page.
Care-system navigation knowledge — support assessments, funding streams, referrals, reviews, financial arrangements — structured into ordered, verified pathways with sources.
Configure the agent to your service: your region, your specialities, your intake style, your name on it. It answers as an extension of your practice.
Every answer is a step-by-step path: who handles it, what to bring, what to skip, and where the information comes from. No hallucinated entitlements.
This is what a client sees. Pick a situation or type one — the agent returns the path: ordered steps, the right agency, what to bring, what to avoid.
Families get a clear next step at 9pm on a Sunday — before they ring you in a panic on Monday morning.
Every pathway cites the agency and the rule it rests on. When funding policy changes, the knowledge updates — you're not relying on memory.
Tune the agent to what your business actually handles — age care, disability, injury, mental health — and refer out gracefully on the rest.
Clients arrive at your intake already knowing their likely pathway, documents ready. Assessments start at step two, not step zero.
New staff and subcontracted carers give the same accurate answer your most senior nurse would give.
Offer guided navigation as part of your packages — a real differentiator when families are choosing between providers.
Your clients constantly ask what funding they're entitled to and how to get assessed. Give them the answer under your brand, and arrive at the first visit with the pathway already mapped.
You've spent years learning which door to knock on first. Encode that once, and let it work for every client — including the ones you can't take on personally.
Occupational therapists, physios, psychologists, counsellors — your clinical work stops at the clinic door, but your clients' lives don't. When they ask about funding, assessments, or equipment, give them a real answer instead of a shrug and a phone number.
Help families through needs assessment (NASC), Individualised Funding, Carer Support and reviews without burning out your coordination team on repeat questions.
If your customers need answers on complex topics — entitlements, processes, financial arrangements — Spur is the platform underneath that expertise.
We're onboarding a small group of NZ care businesses to shape the platform. If your clients need help navigating the system, we want to hear from you.
Interested? Email hello@spur.fyi — a conversation first, then access when your vertical opens.